Legal

REFUND POLICY

Effective date: 15 May 2026 · Dotjoiner Pty Ltd · Last updated: 15 May 2026

Plain English summary: We offer a full 30-day free trial so you can evaluate MailBraid thoroughly before paying anything. If you purchase a licence and it genuinely doesn't work for your setup, contact us within 14 days and we'll make it right.

1. OUR APPROACH

We believe the right way to sell software is to let you try it fully before you buy. MailBraid offers a free 30-day trial with every feature unlocked — no credit card required. We encourage every prospective customer to use the trial period to confirm that MailBraid works with their Outlook setup and meets their needs before purchasing.

Because of this, our refund policy is intentionally narrow. We are not in the business of denying reasonable requests, but we ask that you use the trial period for its intended purpose.

2. TRIAL LICENCES

Trial licences are free and carry no payment obligation. There is nothing to refund on a trial licence.

If your trial has expired and you have not yet purchased, you can contact sales@mailbraid.com to discuss your options.

3. PAID LICENCES — ELIGIBILITY FOR REFUND

You may request a refund on a paid licence if all of the following conditions are met:

Your request is made within 14 days of the date of purchase
You have not previously held a paid licence for MailBraid
The software does not function as described due to a defect or a fundamental incompatibility with your system that could not have been detected during the trial period

We will assess each request on its merits. We aim to respond to all refund requests within 2 business days.

4. HOW TO REQUEST A REFUND

Email support@mailbraid.com with the subject line "Refund Request" and include:

The email address used to purchase your licence
Your order reference number (included in your purchase confirmation email)
A brief description of the issue that led to your refund request

Refunds are processed through Paddle, our payment processor, and typically appear within 5–10 business days depending on your bank or card issuer.

5. CIRCUMSTANCES WHERE REFUNDS ARE NOT PROVIDED

We do not provide refunds in the following circumstances:

The request is made more than 14 days after purchase
The software functions as described and the issue is a change of mind
The incompatibility (e.g. New Outlook, no local OST/PST file) was disclosed in our system requirements and detectable during the trial period
The licence has been used for more than 14 days of paid use
The licence key has been transferred or shared contrary to our Terms of Service

6. AUSTRALIAN CONSUMER LAW

Nothing in this Refund Policy limits your rights under the Australian Consumer Law. If you are a consumer within the meaning of the Competition and Consumer Act 2010 (Cth), you may be entitled to a remedy for a major failure regardless of the time limits set out above.

If you believe MailBraid has a major failure, contact us at support@mailbraid.com and we will work with you to find a resolution.

7. CONTACT

For refund requests or billing questions, contact us at support@mailbraid.com.

Dotjoiner Pty Ltd
Sydney, New South Wales, Australia